Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to…
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Why Customer Experience Is The New Competitive Advantage
Aleksandr Zemel is the President of NYWD Inc, a global wholesale distributor of premium eyewear for…
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Building Competitive Advantage in Customer Care Through AI
As fashion and luxury look to the year ahead, big questions regarding customer confidence and appetite…
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Leverage travel as a competitive advantage to strengthen customer engagement and loyalty
With travel increasingly becoming a priority for consumers in Asia Pacific, it presents unique opportunities for…
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Embedded Quality: Create Competitive Advantage and Customer Delight
✕ Quality issues in manufacturing continue to top the headlines with product failures and recalls. This…
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Real-Time VoC Is the Key to Customer Loyalty
The Gist Enhance customer satisfaction. Real-time Voice of the Customer enables immediate feedback, allowing businesses to…
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